Life Force United States
STATEMENT OF POLICIES AND PROCEDURES
TABLE OF CONTENTS
Introduction
Code of Conduct Declaration 2
Member Obligation 2
Obligations of LFI 2
Membership Policies
Becoming a Customer 2
Becoming a Member 3
Member Identification 3
Independent Status 3
Beneficiaries 4
Second Position 4
Multiple Households at a Single Address 4
Marriage of LFI Members 4
The Divorce/Annulment of LFI Members 4
Fictitious/ Falsified Information 4
Change of Name, Business Name,
and SSN/Tax ID 4
Voluntary Resignation 4
Sale of an Independent Membership 4
Poaching 5
Proprietary Information and Trade Secrets 5
Independent Member & Sponsoring Policies
Direct Solicitation to LFI 5
Sponsoring 6
International Sponsoring 6
Unauthorized Countries 6
Enrollment & Placement Sponsor Changes 6
New Enrollee Placement Change 6
Platinum and AboveBiannual Placement Change 6
Changes in Upline Placement Sponsor 7
Upgraded Member Placement Change 7
Sponsoring Change Processing Deadline 7
Upline Sponsor Signature Policy 7
Notary Policy 8
Bonus & Compensation Policies
Bonus Qualifications 8
Checks and Business Management System 8
Purchasing & Ordering Policies
Ordering Product 8
Automatic Orders 8
Autoship Cancellations 9
Inventory Loading and the 70% Rule 9
Returned Remittances and Delinquent Payments 9
Unauthorized Purchases 9
Back Orders 9
Order Errors 9
Shipping 9
Postage Charges and Options 9
Will Call Orders 9
Customer Product Guarantee 10
Member Product Guarantee 10
Retail Customer Purchase from Member 10
Advertising & Marketing Policies
Product Display & Retail 11
Restaurants/ Coffee Houses/ Juice Bars 11
Resale Product Pricing 11
Reproduction of LFI Materials 11
Trademark, Service Mark and Trade Name Restrictions 11
Unsolicited Fax or Phone Blasts 11
Restrictions on Advertising 11
Independent Member Website Policy 12
Spamming 12
Free Product Giveaways 12
Free Shipping Offers 12
Lead Generation and
Downline Building Services 12
Trade Shows and Fairs 12
Audio & Video Advertising 13
Member Telephone Message 13
Telephone Yellow/ White Page Listing 13
Miscellaneous Policies
Media Inquiries 13
Member/Employee Relations 13
Compliance Claim and Investigation Procedure 13
Disciplinary Measures 14
Indemnity 14
Statutory Precedence 14
Program Modifications 14
Glossary of Terms 14
CODE OF CONDUCT DECLARATION
Life Force International (subsequently referred to as “LFI” or the “company”) has established the following code of conduct to guide the appropriate, efficient and ethical operation of LFI. We require our Members and Customers to abide by the letter and spirit of this code that forms our contract with all registered parties of LFI.
1. Member Obligation
LFI Members will:
a. Conduct themselves in an ethical and professional manner;
b. Sell the company’s products in accordance with the compensation plan;
c. Make it clear that success in LFI’s compensation plan is based on retail sales rather than sponsoring;
d. Represent the compensation plan only as prescribed by LFI;
e. Comply with applicable consumer protection laws and regulations;
f. Provide training, motivation and support to Members in their organization; and
g. Maintain current and accurate information concerning the address, phone number, email, social security number, method of payment, and any other data on their file.
LFI Members will not:
a. Engage in deceptive, unlawful, or unethical business or recruiting practices;
b. Engage in high-pressure selling or recruiting practices;
c. Make misleading sales claims or guarantees concerning the company’s products;
d. Make misleading claims or guarantees concerning potential earnings;
e. Sponsor or enroll minors or persons who are not capable of making an informed decision;
f. Conduct business activities in countries other than those approved by LFI;
g. Purchase Business Volume on another Member or Customer’s account to qualify for any LFI bonus or commission; or
h. Seek in any way to violate or circumvent LFI policies.
2. Obligations of LFI
The company will:
a. Conduct itself in an ethical and professional manner;
b. Administer the policies and procedures of the company fairly, without prejudice or favor;
c. Provide worldwide liability insurance on its products when used in accordance with the instructions on the label;
d. Compensate Members in accordance with LFI’s approved compensation plan;
e. Process orders and ship products in a timely fashion;
f. Provide Members with the organization and volume information required to manage business activities; and
g. Comply with all laws governing the sale and distribution of products and the compensation of participants.
The company will not:
a. Guarantee success in LFI;
b. Provide any commissions for the recruitment of others;
c. Tolerate Members pressuring prospects into purchasing large quantities of inventory;
d. Tolerate misleading product claims;
e. Tolerate Members “stocking up” on products merely to obtain commissions;
f. Advise Members on their personal account management;
g. Represent that there is any substitute for hard work and preparation; or
h. Tolerate Members purchasing Business Volume, or soliciting other Members to do so, on another Member or Customer account other than their own to qualify for any LFI bonus or commission.
Violation of these policies may result in disciplinary measures listed in policy 56.
ADMINSTRATIVE POLICIES
Membership Policies
1. Becoming a Customer
LFI defines Customers as persons who simply wish to purchase products and choose not to participate in the LFI income opportunity. Anyone may become a Customer at absolutely no cost whatsoever and purchase LFI products at low factory-direct prices. Alternatively, Customers may purchase directly from their sponsor at a fair and equitable retail price. To become a Customer, you must have a sponsor. Bonuses on Customer purchases will be paid to the sponsoring organization.
Unlike Members, Customers do not need to provide LFI with their Social Security or Tax Identification number. For account management purposes, a Customer will be assigned a computer-generated Identification Number that they should use when ordering products or making account inquiries. In addition, to remain active, a Customer must purchase products at least once every twelve months. However, LFI reserves the right to accept or reject any Customer at any time.
In the event a Customer is registered under a business name, the contact name for the owner/manager of the business entity is required.
Customers may elect to change their status and become a Member at any time during the calendar month. Should a Customer become a Member, the newly converted Member’s enrollment sponsor will be eligible to change their placement sponsorship as detailed in policy 20D. Any new downline the upgraded Member has built will be transferred upon completion of the placement change. The enrollment sponsorship of the upgraded Member, however, cannot be transferred.
2. Becoming a Member
Membership in LFI does not constitute the sale of a
franchise or distributorship and no product purchase is
required as a means to obtain the right to become an
LFI Member. A person may be awarded a
Membership as an individual, or in the form of a bona
fide business entity such as a partnership or D.B.A.
Should a business entity register as a Member, the
point of contact for the business entity will be subject
to the policies and procedures as if they were the
Member. In addition, there must be a contact name for
the owner/manager of the business entity.
To become a Member and participate in the LFI
compensation plan, an individual must:
a. Agree to abide by the LFI policies and
procedures;
b. Be of legal contractual age in their state of
residence;
c. Have a sponsor;
d. Provide LFI, by phone, email, internet, mail
or fax, with their Social Security number or
Tax Identification number; and
e. Remain active by purchasing products at
least once every six months.
If a registered Member of LFI goes six months without
making a purchase, at midnight on the last day of the
sixth month of inactivity, the Member will revert to a
Customer status. The Member’s existing downline
organization will roll up to the immediate upline
sponsor, and the enrollment sponsorship of any
Members who had been previously enrolled by the
inactive Member will be transferred to the Member’s
Enroller. As a converted Customer, the individual will
then have an additional six months to place an order
before complete removal from LFI takes place. If a
Member calls after being changed to a Customer to
place an order, they will remain a Customer unless they
provide their social security number and request to
become a Member again. A Member who upgrades
back to Member status after being changed to Customer
status due to inactivity will not re-obtain their previous
downline organization.
Compliance with these requirements entitles a
participant to lifetime Membership. Membership is not
transferable, and cannot be sold or assigned without
prior approval of LFI.
Although no product purchase is required to become a
Member, new Member registrations over the
telephone where the new Member is not present, or
registrations via the internet or utilizing any other
electronic method where an individual cannot verify
their intent to become a Member, must include the
following:
Full name, address (mailing and shipping), Social Security
or Tax Identification number, complete telephone number,
and both enrollment and placement sponsor’s
Identification Number. Incomplete electronic applications
will be automatically rejected, whether sent via email,
internet or fax.
Due to LFI’s liberal application process, any
registered Member who has never placed an order may
challenge the validity of their registration and request
immediate termination without prejudice, and join
under the Member of their choice.
Registering Members or Customers without their
permission is not allowed. Anyone caught registering
an individual without the permission of the individual
being registered shall be subject to the disciplinary
measures listed in policy 56.
Although Members are authorized to sponsor other
Members and enroll Customers, LFI reserves the right
to accept or reject any Member.
3. Member Identification
Similar to Customers, each Member is assigned an
Identification Number. This number is used to track
sponsoring efforts, product purchases and bonus
payments.
4. Independent Status
Members associated with LFI are independent
contractors. If Members do any business, they are
responsible for conducting their own business
activities without company control or direction and are
not an agent, employee or legal representative of the
company.
Members are not authorized to incur any debt, expense or
obligation on behalf of or for LFI nor bind LFI to any
agreement or contract. Independent contractors have the
following responsibilities:
a. Abide by all laws, rules and regulations
pertaining to the acquisition, receipt, holding,
selling, distribution, and advertising of LFI
products and business opportunity;
b. Be solely responsible for declaration and
payment of any associated taxes or fees;
c. Be solely responsible for any required
disability or compensation insurance;
d. Supply any equipment and tools necessary
for operating their business, such as
telephone, transportation, professional
services, office supplies; and
e. Provide their own place of business and
determine their own work hours.
5. Beneficiaries
Upon death or incapacity, the benefits of this
agreement shall inure to the Member’s heirs or
successors in interest and the obligations and benefits
of this policy shall be binding upon the respective
successors.
In the event of death, the designated beneficiary will
need to provide LFI with a certified copy of the final
will and testament (or probate decision in absence of a
will) along with a certified copy of the Death
Certificate.
6. Second Position
Without exception, only Members who have achieved
the rank of Gold in the LFI compensation plan may
have a second position in LFI under the following
conditions:
a. The second position must only be enrolled
and placed first level to the first position;
b. Members and Customers originally sponsored
under the first position with an enrollment
date preceding the second position may not
be transferred to the second position;
c. The second position must have a separate
Social Security or Tax Identification number,
and it may be in the name of a spouse or
bona fide business entity, but no
HOUSEHOLD may have more than two
business positions.
A spouse, business/charity organization, or secondary
personal account would fall under the category of a
second position. In addition, Customers cannot have a
second account unless they become a Member and
achieve the rank of Gold.
Failure to meet these may be subject to the
disciplinary measures listed in policy 56.
7. Multiple Households at a Single Address
LFI has an obligation to ensure that the integrity of its
multilevel organizational structure is protected from
stacking, a manipulation of the compensation plan that
negatively impacts upline sponsors. For example,
when family Members are chain-sponsored one after
the other, upline commissions are negatively affected,
even cut off. To prevent this situation, multiple
households residing at the same address must be
enrolled and placed front line to the original Member
residing at that address. For example, if parents and
adult children are living at the same address, all family
Members must be sponsored front line to the original Member of
LFI residing at that address.
a. Individual rent-paying tenants in the same
building or residence are not considered a
household.
b. Roommates are not considered a household.
8. Marriage of LFI Members
In the event that two LFI Members have separate
accounts prior to their marriage, LFI will allow them
to maintain their accounts after they are legally wed
with the presentation of a marriage certificate,
verifying the date of their marriage or legal union for
domestic partners.
9. The Divorce or Annulment of LFI Members
If there is an LFI Member account that is shared by a
married couple and those two parties become divorced
or have their marriage annulled, they may open
separate individual accounts. Both parties are required
to send in a signed written request of their registration
along with an official copy of their divorce or
annulment papers before the registrations can take
place.
10. Fictitious/Falsified Information
The use of a fictitious name, address, phone number,
social security number, or other information for an
LFI account is strictly prohibited. Members
participating in such activity may be subject to
disciplinary measures listed in policy 56.
11. Change of Name, Business Name, and SSN/Tax
ID
Members and Customers are responsible for notifying
LFI in writing by letter, email or fax of any change in
their name, business name, SSN/Tax ID information,
etc. Send letters to:
Life Force International
12460 Kirkham Court
Poway, CA 92064
Email: lifeforce@lifeforce.net
Fax: 1-800-809-8208
12. Voluntary Resignation
Members and Customers may resign their
Membership at any time with a signed and dated letter
indicating their intent to discontinue their LFI account.
For a Member terminating their position, any
downline organization affected by the resignation shall
be transferred to the resigning Member’s sponsor.
Enrollment Sponsorship shall be transferred to the
resigning Member’s enroller.
Once resigned, a formerly active Member or Customer
may not re-apply for a new account for three calendar
months following the month in which the termination
occurred unless they have received the signatures of
the six previous upline sponsors. However, an
individual can re-register, with no wait period, under
the same sponsor as that of their resigned position. If a
resigned Member had achieved the rank of Platinum
or higher, readmission as a Customer or Member will
require the approval of a senior LFI Executive.
13. Sale of an Independent Membership
An Independent Member may not sell, assign or
otherwise transfer their Independent Membership,
marketing position, or any other Independent Member
rights without the prior written approval of LFI. Prior
to the sale, LFI requires that a request for sale of
Membership be forwarded to the LFI Home Office.
LFI will then provide a packet to the Independent
Member, which includes a form and instructions on
how to proceed with the sale. Prior to approval, LFI
requires that all documents of sale be signed and
notarized by all parties, and that they be submitted to
LFI.
The Offer of Sale of the Independent Membership
must first be offered in writing* to the Independent
Member’s direct placement sponsor as a first right of
refusal. A copy of this offer must be forwarded to the
LFI Home Office. The direct placement sponsor must
be Gold or above who does not already hold a second
position (see policy 6). In the event that the direct
sponsor doesn’t respond within 72 hours from the time
of first request by seller, LFI will attempt to contact
the direct upline. The direct upline will then have 72
hours to contact LFI with refusal. If the direct
placement sponsor declines the offer, or is not eligible
to accept it, and sends their refusal to LFI in writing,*
or is non-responsive, the Independent Member may
offer this position to anyone, on the same terms and
conditions as were offered to the direct placement
sponsor. If the transaction is completed and approved
by LFI, the organization that is sold/purchased will
remain in its original position in the LFI genealogy.
All Members agree that the decision to allow a sale of
Membership, and whether the required approvals have
been obtained, will be at LFI’s sole discretion.
The sale, transfer or assignment of the majority of
voting shares in a Corporate Independent
Membership is deemed a sale of an Independent
Membership and is subject to the same
requirements.
In all cases, LFI reserves the right to review and
approve the entire transaction including, but not
limited to, the “offer to sell.”
A Member who has sold their Membership may not
reapply for Membership or purchase another
position for three calendar months following the
month in which the original Membership was sold,
unless they have received the signatures of the six
previous upline sponsors.
It is a violation of LFI policy to solicit or compensate
a downline Independent Member to voluntarily resign
his/her Independent Membership solely for the
purpose of advancement in the Compensation Plan.
*All correspondence must be signed and officially notarized.
14. Poaching
LFI prohibits current and former Members, either
directly or through a third party, from promoting
another company’s business to any currently registered
Customers or Members of Life Force International.
Members shall not solicit Members or Customers to any
other REFERRAL MARKETING, network marketing
or direct sales business except those Members they
personally sponsored.
Personally sponsored is a term given to a Member who
is both the registered enrollment and placement sponsor
of a Life Force Customer or Member.
Violation of this policy by a Member constitutes
voluntary resignation and cancellation of their
Independent Member status, effective the date of the
violation, and the forfeiture of all bonuses payable for
and after the calendar month in which the violation
occurred. If LFI pays any bonuses for and after the
calendar month in which the violation occurred, these
shall be refunded to LFI. Any cross sponsorship or
cross recruiting is strictly prohibited, and may result in
disciplinary measures listed in policy 56.
Violations of this policy are especially detrimental to
the growth and sales of other independent Members’
businesses and to LFI’s business. Therefore, LFI may
seek and obtain from the violating Member damages
for violations of this policy. If litigation or arbitration
is undertaken to recover bonuses or damages as
specified herein, the prevailing party shall be entitled
to an award of legal fees and expenses.
15. Proprietary Information and Trade Secrets
By joining LFI, an Independent Member
acknowledges that all Membership information
contained in any report provided by LFI that includes,
but is not limited to, names, email addresses, mailing
addresses, and telephone numbers of LFI Members
and Customers is considered LFI’s proprietary trade
secret information. The Member agrees not to disclose
such information to any third party or use such
information for non-LFI purposes. The Member
acknowledges that such proprietary information is of
such character as to render it unique and that
disclosure or use thereof in violation of this provision
will result in irreparable damage to LFI and to
independent LFI businesses. LFI and its independent
Members will be entitled to injunctive relief to prevent
violation of this policy. If litigation or arbitration is
required to obtain injunctive relief or to recover
damages, the prevailing party shall be entitled to an
award of legal fees and expenses.
Independent Member & Sponsoring Policies
16. Direct Solicitation to LFI
From time to time, LFI may receive inquires from the
public about its products and opportunity. When this
occurs, the company tries to ascertain whether the
contact with the company resulted from a Member’s
sponsoring/prospecting efforts. If so, the inquiring
party will be referred to that Member. Prospective
Members and Customers, who have simply heard of
LFI without any discoverable contact with a Member,
will be informed of their need to have a sponsor. LFI
will not distribute leads.
17. Sponsoring
Members have the right to recruit or sponsor others into
an LFI business. If a Member chooses to place a new
enrollee somewhere other than on their first level, they
are only permitted to do so within the same downline
leg of the enrollment sponsor.
Any Member who sponsors other Members must
fulfill the obligation of performing bona fide
supervisory, training and selling functions in the
marketing of LFI products and program benefits.
First, sponsors should teach their organization that
nutritional and dietary supplements are food
products–not medicines. Second, during their
marketing presentations, sponsors must not make
exaggerated claims of financial rewards. Ultimately,
sponsors are compensated for the products
distributed through their sales and marketing
organizations.
18. International Sponsoring
Members may only sponsor people in countries where
LFI is authorized to conduct business. Legal
requirements differ for each country, so sponsors
should not assume that Membership requirements are
the same worldwide. Some countries, for example,
legally require both application forms and fees.
International sponsors are subject to the policies and
procedures set forth by LFI in each country where
they build a marketing organization. Also, Members
should be aware that prices vary from country to
country due to governing economic influences such as
taxation, freight and importation duties. LFI Members
must utilize only authorized distribution channels to
build their marketing organizations. Members may not
individually import, export or distribute LFI products
or business building tools in any country. Violators of
this policy shall be subject to the laws governing that
country. Violators of this policy are likewise subject to
the disciplinary measures listed in policy 56.
19. Unauthorized Countries
Members are not allowed to sell, advertise, market, or
ship LFI products, the business opportunity or any
other LFI related services to countries LFI does not
have official authorization to conduct business in.
Violation of this rule may lead to legal problems,
which is very damaging to LFI’s reputation and
standing with regulatory agencies. Members who
participate in this activity will be held directly liable
and will be subject to the disciplinary actions detailed
in policy 56.
20. Enrollment and Placement Sponsor Changes
It is highly recommended that all new Members be
placed on the first level of their Enrollment Sponsor
upon registration, meaning that the Enrollment
Sponsor and Placement Sponsor is the same person.
Any placement of a new Member or Customer other
than on the first level will be considered the
Enrollment Sponsor’s one placement for that Member
or Customer. Upon registration, a Member or
Customer understands that his/her Enrollment Sponsor
may change their Placement Sponsor following the
guidelines below.
All Enrollment and Placement Sponsor changes or
transfers must be sent to LFI in writing on the
specified form.
All Members agree that the decision to allow or
disallow a transfer of Enrollment or Placement
Sponsorship, and whether the required approvals have
been obtained, will be at LFI’s sole discretion.
20A. New Enrollee Placement Change
An Enrollment Sponsor will have three full calendar
months from a new Member’s registration date to place
this first level Member on a lower level in the
Enrollment Sponsor’s downline organization. The same
three calendar month time period applies for Customer
placement changes. For example: If a new Member or
Customer joined on January 15th, the Enrollment
Sponsor would have until the last day of April to place
that new Member or Customer anywhere in their
downline. The placement change of a new Member may
only occur one time. Multiple Membership moves will
not be permitted.
Any downline the new Member has generated during
the initial three calendar-month period, and up until
the change is made in the genealogy, will be moved
with them in the event of a placement change.
Enrollment sponsorship may also be permanently
transferred to the new Placement Sponsor during the
initial three-month period. This is optional and must
occur at the time of Placement Sponsor change. After
the initial three full calendar month period, enrollment
sponsorship cannot be transferred. However, in the
event that a Member or Customer’s Enrollment
Sponsor resigns or terminates, enrollment sponsorship
will be transferred to the resigning Member’s Enroller.
The placement change request must be submitted on
the New Enrollee Placement Change Form, and must
include the Enrollment Sponsor’s signature. The
placement change form must be received by LFI no
later than midnight on the last day of the third full
calendar month from the new enrollee’s date of
registration.
Refer to the Sponsor Change Processing Deadline and
Notary Policy below for additional details.
20B. Platinum and Above Biannual Placement
Change
The Enrollment Sponsor of the Member to be
transferred must be a Platinum or above in the month
prior to requesting the change. Both the new
Placement Sponsor of the transferred Member and the
Enrollment Sponsor must be on a minimum of 100 BV
Autoship.
The Enrollment Sponsor may place a Member along
with his/her downline on a lower level in the
Enrollment Sponsor’s downline organization. This
move can only be made if the organization to be
moved has no more than 9,999 BV within six levels of
uncompressed volume for the month previous to when
the change will be processed. In addition, the new
Placement Sponsor’s organization must have a greater
total group volume than the organization being moved
under him/her. Organizations with greater than 9,999
BV within six levels of uncompressed volume for the
month prior will not be permitted to move. Only one
of these moves will be allowed in any 6-month period.
The placement change must be submitted on the Biannual
Placement Change Form and must include the notarized
signatures of the current six direct upline Members, the
Enrollment Sponsor submitting the request, and the
transferring Member.
Refer to the Sponsor Change Processing Deadline and
Notary Policy below for additional details.
20C. Changes in Upline Placement Sponsor
An individual Member may request to change their
Placement Sponsor at any time. Upon approval by
LFI, the Member requesting an upline placement
sponsor change will receive a new LFI identification
number. The Member’s existing downline
organization will roll up to the immediate previous
sponsor, and the enrollment sponsorship of any
Members who had been previously enrolled by the
transferring Member will be transferred to the
resigning Member’s Enroller.
The upline placement change must be submitted on the
Upline Placement Change Form and must include the
notarized signatures of the Enrollment Sponsor and the
current six direct upline Members.
Refer to the Sponsor Change Processing Deadline and
Notary Policy below for additional details.
20D. Upgraded Member Placement Change
Customers may elect to change their status and
become a Member at any time during the calendar
month. If a Customer chooses to upgrade to Member,
the Enrollment Sponsor will have three full calendar
months to place this Member on a lower level in the
current Placement Sponsor’s downline organization.
Any downline that the newly upgraded Member has
generated during the initial three calendar month
period from the time they upgraded, and up until the
change is made in the genealogy, will be moved with
them in the event of a placement change. If this newly
upgraded Member has not yet established a downline,
the Enrollment Sponsor may elect to move this
Member anywhere in their downline organization.
The placement change request must be submitted on
the Upgraded Member Placement Change Form, and
must include the Enrollment Sponsor’s signature. In
addition, if the enrollment sponsor requesting the
placement change is not the current Placement
Sponsor, then the notarized signature of the current
Placement Sponsor is also required to complete the
request.
Enrollment sponsorship of the upgraded Member
cannot be transferred.
Refer to the Sponsor Change Processing Deadline and
Notary Policy below for additional details.
21. Sponsor Change Processing Deadline
Transfer requests will be accepted at all times; however
changes will only occur between the 10th and 22nd of
any calendar month. Any changes received after the
22nd of any calendar month will be effective for the
following month. All Members agree that the decision
to allow or disallow a transfer of sponsorship, and
whether the required approvals have been obtained, will
be at LFI’s sole discretion.
If a signature or required notary stamp is missing
when LFI receives the documents, the deadline of the
22nd will not be extended. The corrected form will be
reviewed for the following month. Any changes that
have not been received in complete form will be sent
back to the Enrollment Sponsor listed on the form.
22. Upline Sponsor Signature Policy
If an Enrollment Sponsor, after a reasonable amount of time
(or “after a reasonable attempt”), cannot obtain one of the
six direct upline notarized signatures required for Platinum
and Above Bi-Annual Placement Change (Policy 20B) or a
Change in Upline Placement Sponsor (Policy 20C), the
following steps shall be taken:
a. LFI will send a certified letter to the
unresponsive upline sponsor requesting his/
her response to the Placement Change
request within ten business days from the
day of receipt.
b. If no response is received by LFI within ten
business days, LFI will allow the notarized
signature of the next upline sponsor in the
upline signature tree (above six levels) to
replace the unresponsive upline sponsor’s
signature for that move.
c. LFI will send a second certified letter to the
unresponsive upline sponsor regarding future
notarized requests for Placement Changes.
If no response is received by LFI within 30
days, the upline sponsor will be permanently
removed from the upline signature tree and
their signature would not be required for any
future placement change requests that
require the six direct upline signatures.
Any Member found promoting any other referral
marketing, network marketing, or direct sales business
constitutes voluntary resignation and cancellation of
their right to withhold their notarized signature on a
Platinum and Above Bi-Annual Placement Change or
a Change in Upline Placement Sponsor request.
23. Notary Policy
If a notary has any connection or interest in a change
being processed that requires notarized signatures,
he/she may not be used for the required signatures.
The signing Member must commission a notary in the
same state that the documents are signed and
notarized. In addition, each notarized signature must
be stamped and dated the day it is witnessed.
Bonus & Compensation Policies
24. Bonus Qualifications
Members must meet published personal retail sales
requirements as well as supervisory responsibilities to
qualify for bonuses, advancements or incentives.
These requirements are detailed in approved LFI
literature and apply to each bonus period.
All bonus errors must be reported within 60 days for
review. LFI will not be responsible for any errors or
omissions reported after 60 days.
25. Checks and Business Management System
Bonus checks are mailed by LFI to Members on the
10th day of each month for bonuses earned during the
previous month. When the 10th day of the month falls
on a weekend or national holiday, checks will be
mailed on the next business day. Any checks for $5.00
or less will be held and added to the next month’s
check.
The bank will not honor bonus checks that have not
been cashed for more than 90 days. Members in
possession of expired bonus checks will be issued a
replacement check upon receipt by LFI of a written
request from the Member to whom the original check
was issued. The original check must accompany the
replacement request. Lost checks require a $15 stop
payment and reissue fee.
A Business Management System (BMS) will be
printed for Members receiving a bonus check. The
BMS will show the calculation of a Member’s bonus
in detail. Members should use their BMS as a tool to
manage, supervise and train the Members of their
MARKETING ORGANIZATION. For Members paid
as an Associate 3 through Silver, a printed version
accompanies your bonus check, and a small monthly
fee is deducted from your check. For Members paid as
Gold and above, an online version is provided for
viewing anytime during the month, and a small
monthly fee is deducted from your check. If a Member
wishes to discontinue the online BMS and revert to the
paper BMS accompanying their commission check,
the Member may contact the Customer service
department to do so.
Purchasing & Ordering Policies
26. Ordering Product
Using their Identification Number, Members or
Customers may purchase products directly from LFI.
We encourage Members to order early in the month.
All orders are credited to the calendar month in which
they are received by LFI. Orders may be placed by
telephone, mail, email, website, or fax. Orders may be
paid in cash, by personal check, electronic debit,
money order, postal order, cashier’s check, Visa,
MasterCard, American Express or Discover. When
paying by credit card, please include the card number,
expiration date and CVN/AVS number.
Email an order to:
lifeforce@lifeforce.net
Fax an order to: 1-800-809-8208
Telephone an order to: 1-800-531-4877
27. Automatic Orders
When Members and Customers choose to have their
products automatically shipped to them on the day of
the month they specify, the Members, the Customers
and LFI all save money. Both Members and Customers
purchase products at low factory-direct prices from the
company. Automatic-order Members and Customers,
however, enjoy an additional discount. We are able to
offer this discount due to the improved efficiency
automatic shipments promote. Furthermore, autoship
Members and Customers are free to place additional
orders and enjoy the same low autoship prices. The
automatic order program provides two options:
a. Autoship – The products a Member/Customer
designates will be automatically processed
each month on the day they specify,
regardless of any other orders they have
placed during the month. The Member/
Customer can change the order up to five
business days prior to the processing date.
b. Autoqualify – The Member/Customer must
designate a minimum business volume order.
This order will be activated only when the
total business volume of all orders placed
prior to the processing date is less than
the established Autoqualify order on file. All
Autoqualify orders are processed five
business days prior to the end of the month.
The Member/Customer can change the order
up to five business days prior to this
processing date.
When the processing date of an automatic order falls
on a weekend or holiday, the order will be processed
the previous business day. To sign up for Autoship or
Autoqualify, simply call Customer Services at (800)
531-4877 and let them know. They will gladly help
place the first Autoship or Autoqualify order and
establish a processing date.
Automatic orders may be paid by electronic debit,
Visa, MasterCard, American Express or Discover.
28. Autoship Cancellations
Automatic order cancellations must be received by
LFI via phone, mail, email or fax at least five business
days prior to the processing date. For prompt
processing, request must include the
Member/Customer Name and Identification Number.
If an autoship package is returned or refused, the
automatic order may be cancelled and the Membership
may be subject to the disciplinary measures listed in
policy 56. The terminated Member may not reapply
for Membership for three calendar-months following
the month in which the termination occurred.
29. Inventory Loading and the 70% Rule
As an LFI Member, primary emphasis should be
placed on product sales and distribution to end users.
Members may purchase products for personal
consumption and such sales are recognized as retail
sales for end user consumption. However, the
company does not require its Members to maintain an
inventory and acts as a fulfillment house by servicing
Customers who purchase factory direct.
The company expressly prohibits purchases of
products solely for bonus qualification. Any Member
found to be promoting inventory loading may be
subject to the disciplinary actions listed in policy 56.
LFI reserves the right to verify that inventory loading
is not being practiced by randomly sampling those
Members receiving bonus checks. Members must
certify that over 70% of previously purchased
company products have been sold or consumed before
further products can be ordered.
Members who are residents of Georgia, Indiana,
Maine, North Dakota, Michigan, and West Virginia
are limited to purchases of $495.00 during their first 6
months of Membership. If purchase limits are
established by other states, this policy shall be
automatically modified to comply with the law.
30. Returned Remittances and Delinquent
Payments
Returned checks and rejected payments constitute a
breach of the agreement, and a service fee will be
charged. It is strictly a Customer or Member’s
responsibility to keep their method of payment
current. Expired credit cards, returned checks or
insufficiently funded debit accounts may result in a
loss of earnings. Orders will not be shipped, and sales
volume will not count if payment has not been
collected.
Returned checks and rejected payments will result in a
$25.00 charge. A second returned check results in a
further $25.00 charge and loss of privilege to purchase
by check.
Payments of returned checks and delinquent payments
are to be made via money order, cashier’s check or
credit card only.
In the case of automatic orders, if payments are
declined three consecutive months, the automatic
order will be permanently cancelled.
31. Unauthorized Purchases
Any sponsor who registers a new Customer or
Member without their authorization and then places an
initial or automatic order for the new person without
their permission, will be responsible for the purchase,
all shipping and handling fees, and a 10%
administration fee. Offenders are also subject to the
disciplinary measures listed in policy 56.
32. Back Orders
If an item ordered is temporarily out of stock, the
packing order will have the notation “Back Ordered”
under the product description. Once the product is
available, it will be shipped priority at no additional
charge. Back ordered products are paid for when
ordered. BUSINESS VOLUME is accrued for the
bonus period in which the order was placed.
33. Order Errors
Members should notify LFI immediately of any
errors or questions about orders or charges. All
packages are accurately weighed and contents are
recorded, however, in the unlikely event an item is
missing from a package, contact the company within
five business days of receipt, otherwise, it will be
assumed that the complete order was received.
LFI will correct any charge errors that are reported
within 60 days, but LFI will not be responsible for any
errors, omissions or problems not reported within 60
days.
34. Shipping
Orders received and processed prior to 2:00 p.m. (PST)
Monday to Friday should normally be shipped the same
day. Orders received and processed after 2:00 p.m.
(PST), on weekends, or on holidays should be shipped
the next business day.
35. Postage Charges and Options
LFI has no minimum order restrictions. All orders are
shipped via the carrier under contract with LFI and
these charges are passed on to the end consumer.
Alternative shipping options are available at the
market rate. Ask a Customer service representative for
details.
36. Will Call Orders
Will Call orders are available at the Life Force
distribution facility. All orders must be placed at the
will call desk whether they are paid by credit card,
electronic debit, cash, personal check or money order.
Members and Customers who wish to receive their
automatic order at the will call counter must select the
Autoqualify option and place their qualifying will call
order prior to the autoqualify processing date. Will
call is not available for the Autoship option.
37. Customer Product Guarantee
If a Customer cancels an order placed directly with
LFI within 72 hours of purchase, LFI will refund
100% of the purchase price, including shipping and
handling fees and tax (if applicable). If the order has
been shipped within this time period, return shipping
fees are the responsibility of the Customer. LFI will
process these refunds within ten business days of
receipt of the product(s).
If, after purchasing Life Force product(s) and using
them for a reasonable amount of time you are not
completely satisfied, you shall receive a 100%
refund or replacement, less shipping and handling
costs when product(s) are returned either used or
unused and received by LFI within 45 or 90 days of
purchase date. Once LFI’s shipping department
receives the product(s), refunds will be issued within
30 days. Returns exceeding 45 or 90 days of the purchase
date will not be honored, whether the product(s) are
sealed or opened. Return shipping fees are the
responsibility of the Customer. Proof of purchase
(invoice, copy of invoice, or invoice number) is
required for all refunds and replacements.
To maintain BV statistics, Life Force will not process
returns on the last two business days of the month, but
will instead process these returns on the first business
day of the next month.
38. Member Product Guarantee
When a Member purchases product(s) from LFI, the
Member shall receive a 100% product price refund or
replacement, less the original shipping and handling
costs when products are returned either used or unused
and received by LFI within 45 days of the purchase
date.
After 45 days, but within 12 months from the purchase
date, Members are eligible to receive a 90% product
price refund or replacement less shipping and
handling, only if the products have been unused and
are within the appropriate shelf life period stamped on
the product label. Seasonal, discontinued, or special
promotional packages along with non-mandatory
elective sales aids are limited to the 45-day return time
limit. Once LFI’s shipping department receives the
product(s), a refund will be issued within 30 days.
Return shipping fees are the responsibility of the
Member. Proof of purchase (invoice, copy of invoice,
or invoice number) is required for all refunds and
replacements.
To maintain BV statistics, LFI will not process returns
on the last two business days of the month, but will
instead process these returns on the first business day
of the next month.
LFI will honor refund policies provided by any state
or federal law applicable to the Member (Georgia, no
time limitation and Massachusetts, no time limitation
on monthly qualification purchases). LFI will
clawback all bonuses and incentives paid to Members
relating to the purchase of the products being returned.
Any refund requests may cancel the Independent
Member Agreement at the option of LFI. However,
LFI will interpret the following actions as the Member
voluntarily resigning their Membership: 1) A Member
makes three returns for refunds in a rolling 12-month
period; or 2) A Member returns over $300 worth of
merchandise at any given time.
39. Retail Customer Purchase from Member
When an independent Member sells product(s) to a
retail Customer totaling at least $25, they are required
to provide at least two copies of the sales receipt with
the retail Customer policy, reviewing the return and
cancellation rights entitled to the purchaser. A retail
Customer is defined as a person who is not registered
with LFI that purchases product(s) from an
independent Member.
If a retail Customer makes a purchase from an
independent Member, that Customer has the right to
notify the selling Member of their desire to cancel
their order without penalty, reason or obligation within
three business days from the purchase date. (Note:
This rule does not apply if the transaction is made
entirely by email, telephone, or mail order.) To cancel,
a retail Customer is required to deliver a copy of the
sales receipt to the Member. Mailed receipts must be
postmarked by midnight of the third business day.
Monday through Saturday are considered to be
business days. Sundays and federal holidays are not.
The retail Customer will then keep the other copy of
the sales receipt for personal records.
The Member must refund the Customer 100% of the
total order amount originally paid within 10 days of
receiving the receipt and cancellation notice.
When a retail Customer cancels their order, they must
return the product(s) to the Member in as good of
condition as it was in when it was purchased. The
product(s) will need to be received by the seller within
20 days of the date of the cancellation notice. If the
Customer makes the product(s) available to the
Member and the Member does not pick them up, that
individual may either keep or dispose of the
product(s).
If the Customer fails to make the product(s) available
to the selling Member or if the Customer agrees to
return the product(s) to the Member, but fails to do so,
then they will remain liable for the performance of all
obligations under the original contract. In the event the
product(s) are shipped back to the Member, the
shipping fees incurred are the responsibility of the
selling Member.
All Members are expected to honor the retail
Customer policy in a prompt and courteous manner.
Failure to do so is a serious violation of LFI’s policies
and may result in disciplinary measures listed in
policy 56.
Advertising & Marketing Policies
40. Product Display & Retail
LFI strongly supports home-based businesses and
personal product presentations. To maintain a standard
of fairness, Members may not stock or sell LFI
products at retail establishments. Retail establishments
are defined as businesses that are available for open
entry by the general public and its primary function is
the retail sale of products.
Examples of these would include health food stores,
pharmacies, grocery stores and supermarkets, kiosks,
chain/franchise stores, flea markets, swap meets and
malls. Owners of retail establishments may be
sponsored into LFI, but are required to conduct their
business outside of the establishment. A small
promotional display of literature with the sponsor’s
contact information is allowed with an empty
container of product at the sales counter.
LFI further prohibits the retail sale of products through
any online retailer or auction sites, including, but not
limited to, currently operating commercial auction
sites. This policy is necessary to protect the integrity
of the company and its products and is not intended to
harm the Member in any manner.
Members who have service-oriented offices will be
allowed to display and sell products within their place
of business. A service-oriented establishment is
defined as a business where entry by the general
public would require a Membership or appointment
and its primary function is the sale of professional
services.
Examples of these would include doctor’s offices,
chiropractors and other health professionals, health
clubs/gyms, barbers, salons/spas, nail shops, or
counseling centers. Exterior signs or window displays
are not allowed at any location.
41. Restaurants/Coffee Houses/ Juice Bars
LFI will permit establishments such as restaurants,
coffee houses, and juice bars to add LFI products to
the foods and beverages produced by the
establishment. However, retail sales of LFI product
individually are not permitted per policy 40.
A small promotional display of literature with the
Member’s contact information along with an empty
container of product at the sales counter is permitted.
42. Resale Product Pricing
Members are free to resell LFI products to Customers
at current market prices at their own discretion.
However, at no time shall a Member be permitted to
sell or market the sale of LFI products at any price
below the Company “factory-direct prices.” Factory-
direct prices shall be defined as those prices regularly
available from the Company, excluding Autoship
pricing.
Violation of these policies may result in disciplinary
measures listed in policy 56.
43. Reproduction of LFI Materials
The use or reproduction of any current or previously
LFI published material is not permitted without the
written consent of LFI.
44. Trademark, Service Mark, and Trade Name
Restrictions
Members may not, in their independent marketing
material, use, reproduce, or disseminate LFI’s
corporate logo, registered trademarks or service
marks except in the use and dissemination of
literature or other published items made available
by LFI. This applies to all trademarks or service
marks designating products or services offered by LFI.
Members are allowed to use LFI’s trade names and
product names when describing or discussing LFI, the
business opportunity and LFI’s products in their sales
aids. This may include, but is not limited to using the
acronym “LFI”, the terms “Life Force” or “Life Force
International” and any product names. However, a
website domain name, redirect website link or email
address created by an independent Member may not
contain any of LFI’s trade names and/or product
names.
Examples of these would include:
support@lifeforcesupport.net
www.osteoprocarehealth.com
info@LFIteam.net
Members may use the “Independent Member” logo
developed by LFI on business cards, letterheads,
envelopes or any other advertising (see policy 46).
The independent Member logo may not be combined
with any non-LFI products or services.
45. Unsolicited Fax and Phone Blasts
Soliciting anyone for product sales, business
opportunities, or other marketing ventures by fax or
phone blasts without their prior consent or request is
prohibited. Violation of this policy may result in
disciplinary measures detailed in policy 56.
46. Restrictions on Advertising
Members who create, publish, or distribute any
literature, audio or video tapes, telephone
ads/messages, radio or television ads, materials or
merchandise representing LFI, its products, services,
compensation plan or business opportunity, other than
that which is provided by LFI, or that which contains
only information that is set forth in the current
marketing materials of LFI, take full responsibility for
the content of such advertising and are expected to
stay abreast to current guidelines to help ensure their
material is within compliance. Life Force International
is not responsible or liable for marketing materials
Members create outside of corporate sanctions.
Each promotional item independently created by an
LFI Member that promotes LFI, its products,
services or compensations plan must be truthful,
substantiated and not misleading. In addition, the
following disclaimers must be present at the end of a
Member’s marketing piece: “Distribution within the
U.S. market only” and “This [Insert type of
advertising] was prepared by an Independent Life
Force International Member.” For those Members
who create an independent website, these statements
must be present on every page of the site. The above-
mentioned statements must appear in a manner that
is both clear and conspicuous to the reader.
If a Member chooses to make a product
structure/function claim in their advertising, the only
structure/function claims authorized for use are the
ones pre-approved by Life Force International as
detailed in the Member Marketing Guidelines. A
structure/function claim is defined as a claim that
describes the role of a nutrient or dietary supplement
that affects the normal structure, function or general
well-being of a person. At the end of a
structure/function claim, an asterisk (*) must
immediately follow. Furthermore, in close proximity
the following FDA statement in a hairline box must
appear:
*These statements have not been evaluated
by the FDA. These products are not intended to
diagnose, treat, cure, or prevent any disease.
LFI strongly encourages Members to use corporate
sanctioned materials. LFI is available to provide
assistance to Members who have questions about
marketing policies in relation to creating their
material. However, LFI cannot provide an official
review or approval code for any independently created
marketing material, including websites. Marketing
Guidelines are provided on the corporate website to
assist Members in ensuring independent materials are
within compliance.
Violation of this policy could cause misrepresentations or
other legal improprieties in the display, advertisement, or
promotion of LFI products, services or marketing plan,
which could be injurious to LFI’s image,
reputation, and standing with various regulatory
agencies. A Member who creates and uses promotional
materials outside of compliance and company guidelines
will be held personally liable and will be subject to the
disciplinary measures listed in policy 56.
47. Independent Member Website Policy
Life Force Members may create websites that promote
LFI, its products, services or compensation plan,
however must meet the requirements set forth in
policy 46.
In addition to the requirements detailed in policy 46,
Member websites that have any testimonials, product
structure/function claims or general statements
pertaining to LFI products/product ingredients must be
a minimum of two web-page clicks away from where
the products can be purchased. The clicks cannot
contain additional testimonials, claims or comments
about LFI products and/or product ingredients. Refer
to the Member Marketing Guidelines for further
details. For optimum security, Life Force International
encourages Members who take product orders to
provide a redirect link to either the LFI corporate
website or a Member’s self-replicating site provided
by LFI as an alternative to keeping payment records in
unspecified locations.
Life Force International is aware that many LFI
Members sell and promote products and business
opportunities aside from LFI. In order to maintain the
LFI level of excellence and product integrity, all Life
Force Members web sites shall be solely limited to
promoting and selling Life Force products. No
competitive products and services may be included or
linked to the Member’s web site.
Violation of these policies may result in disciplinary
measures listed in policy 56.
47a. Spamming
Spam is defined as an unsolicited email or electronic
message, often of a commercial nature that is sent
indiscriminately to multiple mailing lists, individuals
or newsgroups. Spamming to Internet users is
prohibited. Violation of these policies may result in
disciplinary measures listed in policy 56.
47b. Free Product Giveaways
In order to maintain a standard of fairness to all our
Members, we must limit the number of bottles of
product that can be given free with a purchase. For all
print media and websites, one (1) bottle of the product
of your choice may be given away free for every eight
(8) bottles of products purchased. This is capped at a
maximum of one (1) free bottle of product given away
free per eight (8) bottle order. No more than one (1)
bottle of free product can be given away per order,
regardless if more than the minimum of eight (8)
bottles is being purchased. Any order less than eight
(8) bottles purchased, is not eligible for a free product
giveaway.
47c. Free Shipping Offers
Free shipping can only be offered on first time orders,
with the commitment of autoshipment. Offers cannot
be combined. Either a free product may be given
away (see policy 47b above) or free shipping may be
offered. This can only be offered on the first order
and cannot be ongoing.
48. Lead Generation and Downline Building
Services
Members should carefully consider whether to
organize or participate in lead-generation campaigns
or downline-building organizations. LFI does not
endorse or guarantee success in such programs. In
addition, all lead generation and other related
downline building services are prohibited from being
displayed, linked, or used in a Member’s independent
website.
49. Trade Shows and Fairs
LFI Members are allowed to display and sell LFI
product at venues such as trade shows and fairs. It is
expected that the Member conduct him/herself in a
fair, honest, reputable manner and follow all of the
company’s advertising and marketing guidelines. The
advertising, distribution, or marketing of products or
services not related to LFI will not be permitted at the
same table or booth with LFI’s materials. In addition,
the display table or booth used must be clearly
represented as an independent Member’s presentation,
not as an LFI corporate-sponsored presentation.
50. Audio & Video Advertising
Audio and video advertising created by Members,
including but not limited to radio and television ads, slide
shows, tapes, compact discs, computer generated audio
files, must adhere to the guidelines set forth in policy 46.
It is also required that the advertisement follow a detailed
transcript verbatim to forgo any unapproved information
from being relayed. As reviewed in policy 53, in the
event that a Member is contacted by the media inquiring
about LFI’s products, compensation plan or services, the
Member must refer the media representative to the LFI
corporate office.
In addition, for audio and video ads, the following
disclaimer statement must be stated: “This
advertisement has been paid for and produced by
(Member’s name), Life Force Independent Member”.
Members are expected to follow the marketing
guidelines set forth as to what can and cannot be said
about LFI products, services and/or business
opportunities.
51. Member Telephone Message
When Members create a phone message for their LFI
business prospects, they are required to clearly state
that they are an independent Member of LFI. This is
necessary to ensure that the caller is aware that they
are speaking to an individual Member and not the
corporate office.
Examples of this would include: “You have reached
the voicemail of (Member’s name), Independent Life
Force Member”, or, “Thank you for calling Life Force
Independent Member (Member’s name).”
52. Telephone Yellow/White Page Listing
If a Member chooses to post a listing for the yellow or
white pages, their listing would need to be listed under
one of the following sections: health
supplements/foods, food supplies, holistic/alternative
health, nutrition, herbs, fitness, or beauty. The only
information allowed to appear is the Member’s name,
LFI identification (ID) number, “Life Force
Independent Member,” and a contact phone number.
The use of any images, including the Independent
Member logo, is not permitted for use in this sort of
advertising.
Example:
Mary Smith
Life Force Independent Distributor
ID#123456
(xxx) xxx-xxxx
Miscellaneous Policies
53. Media Inquiries
It is LFI’s policy to have a single spokesperson handle
all corporate inquiries from the media and all media
relations. Therefore, Members may not for any reason
act as the legal representative or LFI spokesperson if
approached by the media regarding LFI, its
compensation plan, its products, or services (see policy
4). It is in violation of this policy for a Member to
represent him/herself as such, regardless of whether the
information is positive or negative, accurate or
inaccurate. All inquiries Members receive from the
media (whether radio, television or print) must be
referred to LFI.
54. Member/Employee Relations
Company employees are trained to be courteous and
professional in all contact with the public. Should a
Member ever receive less than this from company
personnel, they should document the situation and
forward it to an executive staff Member for immediate
review.
Members are expected to extend these same courtesies
when dealing with corporate office staff, via
telephone, internet or in person. Company employees
are not required to endure any abuse. Whenever they
feel this is occurring, they are to turn the call over to a
supervisor. If this is not possible they are to politely
end the conversation and document the incident. This
documentation will also be forwarded to company
executives for review. In severe circumstances
offending Members may be subject to the disciplinary
measures listed in policy 56.
55. Compliance Claim and Investigation Procedure
The responsibility and duty of the LFI compliance
department is to make sure all inquiries, investigations
and grievances related to the policies and procedures are
handled in a fair and objective manner without
prejudice to any party. Because of this, the compliance
department must act on claims that can be substantiated
with proof of the alleged violation in question. LFI will
not tolerate or condone Members participating in filing
untrue claims for any reason. Reports of alleged policy
violations or questions must be submitted in writing to
the attention of the compliance department. Upon
receipt of such items, the compliance department will
conduct all necessary research and follow through with
all parties accordingly.
56. Disciplinary Measures
All of the policies in this Statement of Policies, which
constitutes the Independent Member Agreement, and
any other agreements entered into by and between LFI
and the Members are material terms to the agreement
between LFI and the Members. Any violation of the
terms and conditions entered into by and between LFI
and the Members or the Statement of Policies or any
illegal, fraudulent, deceptive or unethical business
conduct by a Member may result, at LFI’s discretion,
in one or more of the following corrective measures:
a. Issuance of a written warning;
b. Imposition of a fine to be withheld
from future commission checks;
c. Suspension or termination of current and
future commission checks;
d. Reassignment of all or part of their marketing
organization;
e. Suspension of their independent Member
agreement;
f. Termination of their independent Member
agreement;
g. Any other measure expressly stated within
the policies set forth in the Statement of
Policies.
Should a Member be terminated for cause, any
rollups will be at the sole discretion of LFI. Should a
terminated Member wish to re-apply for
Membership, approval from a senior Executive will
be required.
57. Indemnity
Each Member shall hold the company harmless for
any claims, damages, or liabilities arising from the
Member’s misrepresentation, negligence or failure to
follow these policies and procedures.
58. Statutory Precedence
LFI’s Statement of Policies is subject to the
prevailing laws governing our industry. These laws
take precedence over any item included herein.
59. Program Modifications
In order to maintain a viable business and to comply
with governing laws and economic conditions, LFI
has the sole right and discretion to modify its
compensation plan, product line, pricing or policies
without notice. Such modifications shall be
immediate.
60. Social Networking Site
If a Life Force Member or Customer belongs to a
social networking site, i.e. Facebook, My Space,
Twitter, etc. they must represent themselves as an
Independent Member of Life Force International to
avoid confusion with the corporate account. For
example, the account name would need to read “Life
Force International Independent Member, or
“Independent Member, Life Force International.
GLOSSARY OF TERMS
Identification number – The computer-generated
number used by LFI to establish a genealogy, track
sponsoring efforts, purchased products and
generates bonus payments.
Household – Lifetime partners, immediate family
(parents, children or spouse) or dependents residing at
the same address.
Referral marketing – A method of marketing
whereby Members refer Customers and other
Members they enroll directly to LFI for product
purchases. Both Members and Customers enjoy the
same factory-direct pricing, but only Members are
compensated for promoting LFI and for building a
marketing organization.
Business volume – The volume assigned to product
purchases used to calculate bonuses and award
incentives.
Bonus recap statement – The accounting record LFI
prepares monthly that tracks purchase activities for a
marketing organization.
Marketing organization – All levels of individuals
and business entities for which LFI provides
compensation.
Enrollment sponsor – A Member of LFI who
personally enrolls other individuals as Members or
Customers.
Placement sponsor – A Member or Customer’s
immediate upline.
© Copyright 2009 by Life Force® International
12460 Kirkham Court
Poway, CA 92064
Revised 01-10
